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Privacy & Communication
​North Star Navigators Privacy Policy

 

 

Effective Date : 3/1/2025

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1. Introduction


At North Star Navigators, we are committed to protecting the privacy and security of our members' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you share with us.


2. Information We Collect


We may collect the following types of information:

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  • Personal Information: Name, address, phone number, email address, date of birth, and other identifying details.

  • Health Information: Medical history, treatment plans, medications, and other health-related details necessary for personalized care.

  • Payment Information: Billing details, payment methods, and financial information required to process payments.

  • Telehealth Data: Information from telehealth consultations, call/SMS/email records, chat logs, video sessions, and related documentation.

 

3. How We Use Your Information


We use your information for the following purposes:

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  • Personalized Care: To create tailored care plans and provide services that meet your needs.

  • Telehealth Services: To conduct consultations and maintain      communication records.

  • Billing & Payments: To process payments and manage financial records.

  • Legal Compliance: To meet legal obligations and protect our rights.

 

4. Information Sharing


We do not sell, rent, or trade your personal information. We may share your data with:

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  • Healthcare Professionals: Collaborating providers involved in your care.

  • Legal Authorities: When required by law or to protect safety and rights.

 

5. Data Security


We use security measures such as encryption, secure storage, and access controls to protect your information from unauthorized access, alteration, or destruction.


6. Your Rights


You have the right to:

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  • Access: Request access to your personal information.

  • Correction: Request updates to incorrect or incomplete information.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Opt-Out: Leave programs or communications at any time. Refund eligibility depends on guidelines.

 

7. Changes to Privacy Policy


We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Notifications of significant changes will be provided via our website.


8. Contact Us


For any questions or concerns, contact us at: 

Phone: (833) 735-1983 

Email: Support@northstarnavigators.net

Download a copy of the policy here.

North Star Navigators
SMS Privacy Policy & Disclaimer

 

 

Consent Process

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  • Verbal Consent: Members may verbally opt-in during enrollment. This is documented by date and time. Calls are recorded for accuracy.

  • Customer-Initiated Text: Consent is obtained via a text message from members. Opt-in disclaimers are clearly presented when providing the number.

 

Privacy Assurance


By signing up for SMS notifications, you agree with the following:

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  1. Data Collection: We collect your name and phone number                               to send notifications.

  2. Data Usage: Your information is used for sending reminders and updates only.

  3. Data Security: Industry-standard encryption safeguards your data.

  4. Data Retention: Data is stored per healthcare regulations and deleted once no longer needed, unless legally mandated otherwise.

  5. Opt-Out: Reply "STOP" to unsubscribe at any time. Requests are processed within 24 hours.

  6. Non-Sharing Clause: Your data is not shared for marketing purposes. It is shared only with our SMS provider for secure delivery.

 

Terms & Conditions


By opting into North Star Navigators’ SMS services,

you agree to:

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  1. Purpose SMS messages provide updates, reminders, and essential information relevant to your care and membership.

  2. Consent Verbal or text-based consent is required to send messages to your provided mobile number.

  3. Standard Messaging and data rates may apply. Check with your mobile carrier for details.

  4. Message Frequency The frequency of messages depends on your care and engagement.

  5. Opt-Out You can unsubscribe anytime by replying "STOP" to any SMS. For assistance, reply "HELP."

  6. Privacy Compliance All personal information is handled                                in accordance with our Privacy Policy.

  7. Liability North Star Navigators is not responsible for SMS-related charges or message delivery delays caused by network issues.

 

By participating in the SMS program,

you acknowledge and accept these terms.

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